Management System
Qualifications & Certificates
Shanghai Conrad Building Services Ltd has been managed under high standard and unique international management framed by Polyking Services Ltd from Hong Kong. Under the strict compliance with ISO9001/14001 Quality Certification System Standards, the company strive for perfection in Quality Assurance, Environmental Protection and Work Safety with international standards. Related certificates listed as below:
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-质量服务诚信企业_page-0001-1024x724.jpg)
3A Quality Service Integrity Enterprise
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-重质量守信用单位_page-0001-1024x724.jpg)
3A Quality and Trustworthy Units
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-诚信经营示范单位_page-0001-1-1024x724.jpg)
3A Integrity Management Demonstration Unit
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-重服务守信用单位_page-0001-1024x724.jpg)
3A Service And Credit Units
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-诚信供应商评价_page-0001-1024x724.jpg)
3A Honest Supplier
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-重合同守信用单位_page-0001-1024x724.jpg)
3A Units that Abidle by Contracts and Keep Good Faith
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-企业信用等级_page-0001-1024x724.jpg)
3A Enterprise Credit Rating
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海港丽楼宇服务有限公司-3A-企业资信等级_page-0001-1024x724.jpg)
3A Corporate Advisory Rating
![](http://test.shconrad.com/wp-content/uploads/2023/08/物业清洁(托管)证书扫描件_page-0001-edited.jpg)
Qualification Level Certificate of China Cleaning Indusrty – Property Cleaning Management
![](http://test.shconrad.com/wp-content/uploads/2023/08/高空外墙清洗扫描件_page-0001-edited.jpg)
Qualification Level Certificate of China Cleaning Indusrty – High-Level Cleaning
![](http://test.shconrad.com/wp-content/uploads/2023/08/织物清洗养护证书扫描件_page-0001-edited.jpg)
Qualification Level Certificate of China Cleaning Indusrty – Textile Cleaning and Maintainence
![](http://test.shconrad.com/wp-content/uploads/2023/08/有害生物防治证书扫描件_page-0001-edited.jpg)
Qualification Level Certificate of China Cleaning Indusrty – Pest Control
![](http://test.shconrad.com/wp-content/uploads/2023/08/石材清洗养护证书扫描件_page-0001-edited.jpg)
Qualification Level Certificate of China Cleaning Indusrty – Stone Cleaning and Maintainence
![](http://test.shconrad.com/wp-content/uploads/2023/08/理事单位扫描件_page-0001-edited.jpg)
Council Member of Cleaning Services Suppliers Council
![](http://test.shconrad.com/wp-content/uploads/2023/08/上海市容环境资质_page-0001-edited.jpg)
Member of Shanghai Trade Association of City Appearance and Environmental
![](http://test.shconrad.com/wp-content/uploads/2023/08/国际一级证书副本扫描件_page-0001-edited.jpg)
Qualification Level Certificate of China Cleaning Indusrty – National 1st Level Certification
![](http://test.shconrad.com/wp-content/uploads/2023/08/500万营业执照正本(缩小版)_page-0001-2-1024x724.jpg)
Business License
Quality Assurance
Our company has established a system to manage customer relationship according to ISO9001 “Procedures of communication” and “procedures of complaints “which listed as below:
– Regular meeting with clients
– Regular evaluation with customers to maintain communication
– Customers can contact our operations department through our 24 hours hotline to give feedback and complaints.
“6-Checking” System
To implement the authority and responsibility on “Quality Manual” of ISO system and ensure to proceed the quality assurance system effectively, our company have established “6-Checking”system as below:
1.Self-Checking
In order to achieve self-recognition of hygiene, all staff should implement the self-checking system.
(P.S. Self-checking before, during and after work at least once of every shift)
2.Double-Checking
Also known as “mutual checking”. In order to achieve “specific responsibility” system, all staff should check with the corresponding shift to ensure the quality of work. Staff should invite other workers to review the quality of work if there is no corresponding shift for mutual checking. When there is transferal or new arrival of staff, the previous staff should perform a handover and quality review.
(P.S. Double-checking when work shifting, and keep daily records)
3.Regular-Checking
Also known as “Supervision checking”. In order to strengthen on-site management and solve problem in a timely manner, superior staffs (e.g. manager, foreman, supervisors) would carry out inspection on the quality of work regularly.
(P.S. Keep daily summary records with signatures of on-site supervisor)
4.Specific-Checking
Refers to the checking by the quality assurance department from head office. In order to strengthen thee supervision and management to on-site operations, Quality Assurance Department is established to carry out monitoring and management on quality of operations. Evaluation would be carried out on-site regularly without notice by related staffs, on-site supervisor and inspector from Quality Assurance Department. Records of Self-checking, Double-checking and Regular-checking would also be evaluated.
5.Joint-Checking
Refers to the participation of joint inspection with clients. In order to consolidate and enhance the quality of work, managers would carry out on-site evaluation irregularly (At least once monthly)(Untimely inspection which requires multi-confirmation from managers)
6.General-Checking
Refers to the diversified inspection and evaluation lead by General Manager in order to ensure the thorough implementation of Quality Assurance System.
Customer’s Feedback
1.Purpose
The procedure is designed to provide a guideline for handling feedback and complaints in order to ensure the efficient response rate, quality of work and satisfaction of customer.
2.Scope
Suitable for all types of inspection work within company.
3.Responsibilities
Customer Service Department would be responsible for following up and recording feedback from customer; Quality Assurance Department would be responsible for tracking and verifying the solutions and results.
Safety Program
With reference to guidelines and standard by the government Shanghai Conrad Building Services Company Limited established occupational safety and health policies. According to different projects, our company carry out regular training and education sections in order to enhance the safety and health awareness of employees.
Sustainable development
Shanghai Conrad Building Services Ltd has created an all-rounded quality assurance structure and system by establishing sustainable cooperation with well-known materials and equipment suppliers; developing a detailed manpower management system, quality control system and back-up plans; maintaining various branches of professional team with skillful employees in different major cities, our company is equipped with sustainable ability to further development the business capacity.